Refund policy

Refund Policy

At Skinceptional, we strive to provide high-quality products and services to our customers. Please carefully read our refund policy below.

1. General Refund Policy
All sales are final. We do not offer refunds for any items purchased through our store, except in specific, exceptional cases as outlined in this policy.

2. Special Cases for Refunds
Refunds may be considered in the following exceptional circumstances:

• Items are damaged or defective upon arrival.
• Items are not as described or do not match the order placed.
• An incorrect or duplicate order is processed due to a technical error on our part.

If you believe you qualify for a refund under one of these conditions, please contact our customer service team within 2 days of receiving the item(s). You may be required to provide proof of the issue, such as photographs of the damaged or incorrect item(s).

3. Return Process
To initiate a refund request under special cases, please follow these steps:

• Contact our customer service team within 2 days of receiving the item(s).
• Provide all necessary details regarding the issue (e.g., order number, description of the issue, photographic evidence if applicable).
• If your refund request is approved, you will be provided with further instructions on how to return the item and proceed with the refund.

4. No Refunds for Gift Cards or Custom Items
Refunds are not available for gift cards or custom-made items under any circumstances.

5. Changes to This Policy
Skinceptional reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be reflected on this page.